Frequently Asked Questions
- What does the session fee cover?
-
The session fee pays for the time and talent of the photographer and our extensive props, dresses and sets. It does not include any prints or products.
- Do you offer digital files with all of the portraits?
-
While we do offer digital images, we believe in creating true art pieces that won't be forgotten in a desk drawer and lost forever. We care about your portraits being around for generations. That being said, we do offer digital files in our digital packages, starting at $500 for web only digitals.
Professional photographers will not hand over the digitals at a low price point. We are dedicated artisans who entrust our professional photography labs to print heirloom-quality, color-corrected and UV protected prints and products, that will last a lifetime. We are not selling a DIY experience. We are a full service photography studio and care about the entire process. We take the time to ensure your images look perfect, from the time of shooting to delivering a finished product.
If a photographer sells digital images, this is where the process stops. The final product is no longer tightly managed. Chances are, you don’t have access to a professional lab. Chances are that your monitor isn’t calibrated, so when you view the images that your photographer sent you…you’re already at a disadvantage. It's a triple whammy if the lab you choose hasn’t calibrated or changed chemicals in awhile…you can end up with cheap paper prints that are discolored and will not even last 5 years.
The full service photographer is an artisan. They want to retain the image to present you with the absolute best quality product possible. The image they create for you is part of their vision and this vision is only fully realized when you take delivery of your beautifully printed photographs.
- How much does portrait photography cost?
-
We believe in custom wall art and keepsakes. You will keep these heirloom portraits for your lifetime and for generations to come. We offer A La Carte prints that start at $85 (prints up to 8x10) and print collections that start at $500. Most people spend between $499-$3299. We also offer no interest payment plans.
- Will my portraits have a "Photoshopped" background?
-
Usually, the totally fabricated backgrounds are done when and if Casey gets the inspiration to do so for a certain image. It is not typically something that is done to all images or by request. We work with you to find locations and backgrounds that suit your style, so we don't have to create backgrounds in Photoshop.
- Can I reschedule my appointment?
-
Portrait sessions may be rescheduled with 24 hour notice. Your session fee may be forfeited, if no advance notice is given. While the session fee is non-refundable, we are happy to reschedule sessions within six months.
- How long before we can see the portraits?
-
Approximately 2-3 weeks later, you will come back for your ordering appointment, where you will view approximately 25-60 beautifully retouched portraits and decide on your wall art and specialty products.
- How long before we get our order?
-
Depending on the products that you order, orders typically take approximately 3-4 weeks.
- How long do you keep the images?
-
Unpurchased images are purged from our servers after your viewing session.
- What is your refund policy?
-
Sessions fees are credited towards a future session, within six months of deposit. There are no refunds on orders. If there is a flaw with wall art or products, we will replace them.
- Where is Storybook Studios located?
-
1320 Kempsville Rd.Chesapeake, VA 23320
757.410.7282Google Maps:Directions: If using GPS, make sure you MANUALLY put in the zip code 23320, Don't let it auto-populate Chesapeake or it will take you to the wrong place. We are at the corner of Kempsville Rd and Volvo Parkway, in a shopping center with Marcos Pizza and Tropical Smoothie. - When is Storybook Studios open?
-
Hours: (By Appointment)Wednesday-Friday: 10:00am-6:00pmSaturday: 10:00am-4:00pmSunday: 12:00pm-3:00pmClosed: Monday & Tuesday